2020SolarPV
Consultants, suppliers & installers of Solar PV

2020SolarPV Customer Charter

How 2020SolarPV makes a difference

Who we Are

  • Our Ethos as a Christian company is one of utmost integrity and professionalism in all we do
  • Our mission is to provide market leading service with attention to detail. We want you to regard us as a trusted advisor who you will gladly recommend to your closest friends and family
  • Our goal is to offer the best value without compromising quality and never be beaten on price for equivalent quality
  • We never use ‘hard sell’ tactics, as is all too common. We will not pressure you or offer spurious discounts and offers during a visit in an attempt to ‘close the deal’
  • We are specialists in what we do; we are a dynamic, profitable and growing business which secures your future as well as ours
  • We work hard to build and maintain our reputation; we encourage you to talk with any of our customers without reservation
  • We give 10% of our profits to charitable causes annually
  • The company founders Peter & Vince (PV) are always accessible to our customers

Your system

  • We use state of the art laser equipment for our surveys to achieve an accurate and professional result which will win your confidence. We can give you a guide design and price on the day
  • Post survey we will send you financial projections  and drawings that are comprehensive but clear to understand
  • We will come up with the best layout design option that yields you the best performance, returns and aesthetics; not the best margin for us
  • Our installation teams are highly experienced and qualified. We work together as one trusted team. We do not use random or anonymous subcontractors.
  • We aim to install branded BLACK Panels as standard that look more aesthetically appealing
  • We supply European inverters from the top market leaders. We avoid cheaper Chinese inverters.
  • Where appropriate we will supply an inverter with 2 MPP trackers enabling load splitting across different elevations or to mitigate shade issues
  • We use high spec German roof mountings with specific brackets customised to your roof type
  • Slate roofs demand our special care to avoid drilling through slates and the risk of leaks
  • We aim for a 300mm margin, especially above guttering to avoid potential damp problems with water run-off
  • We include a consumer unit if your fuse board has no space available
  • We will  undertake minor roof repairs by prior agreement

Additional Services

  • Your Feed-in-Tariff application is completed for you
  • We arrange your Energy Performance Certificate survey, which is included in the price
  • We supply comprehensive documentation on USB memory sticks or hardcopy if required
  • Where Velux windows are nearby we provide additional earth grounding of the SolarPV array to avoid the risk of shocks
  • We comply with building regulations for structural and electrical elements
  • We offer an optional structural report of your roof from a qualified professional; offering full professional indemnity up to £2 million validating the SolarPV loading on your roof
  • We can supply a variety of smart switches and remote monitors for greater efficiency and ease of use
  • We have expertise in planning permission and listed buildings and can provide professional help with planning applications when required
  • We provide comprehensive warranties and aftercare service on all products and installation workmanship
  • We carry full insurance, public liability and professional indemnity
  • We are fully MCS accredited and audited
  • We are REAL members offering you insurance  backed guarantees

 

 

 

Please contact 2020SolarPV to discuss your details on 01386 80 2020 or get in touch

 
 

2020 Heating Limited , trading as 2020 Solar PV.  Registered in England, Incorporated 1 December 2010 

UK Company  # 7456512 ;  VAT  Registration # 106 4420 53

Registered office :  West View House, Neweys Hill, Northwick, Worcester, WR3 7AL

Operational office :  The Old Rectory, Church Road , Strensham, Worcs, WR8 9LW